FAQs

Heirloom currently has one retail location at 900 DeKalb Ave. NE, Ste. G, Atlanta, GA 30307.

We are open Tuesday through Saturday, 10 a.m. to 3 p.m., or by appointment.

We do! Typically we can ship any item that would fit on a tabletop. Larger items such as furniture and some artwork are available for store pickup only. Each item’s page shows whether that item is available to ship or pickup only. If you are unable to pick up an item, please reach out and we will be happy to coordinate.

We offer free in-store pickup for all online purchases. Please select the pickup option at checkout to pick up your items in store for free. We will place holds on the items in your order for up to two weeks until you can pick them up.

Please find our shipping & returns policy here.

Items that are not picked up within two weeks of purchase will be refunded to the original payment method and all holds removed. If you are not able to pick up your order at our retail location, please contact us at hello@shoppeheirloom.com. We may be able to arrange a local delivery for a fee.

Our ecommerce platform only allows the use of one promo code per order. Please choose wisely!

Please find our shipping and returns policy here.

Please contact hello@shoppeheirloom.com with any issues or questions about your order. We are happy to help.

Heirloom’s parent company, Y. McFadden Interiors, provides complete home interior design services. If you are interested in learning more about Y. McFadden Interiors, please contact office@ymcfaddenllc.com. Currently Heirloom does not offer in-home decorating or styling.

Every item in Heirloom is carefully curated by Yvonne McFadden of Y. McFadden Interiors. We source from a variety of vendors including local artists, local and independent makers, trusted antique vendors, and quality wholesale suppliers. We also offer a selection of custom pieces designed by Yvonne. We love sharing the stories behind Heirloom’s goods, so please do not hesitate to ask.

Heirloom offers a 15% trade discount. To access your discount, please create a trade account here.

Heirloom allows its trade account holders to take out items on approval. To learn more about our on-approval program, please contact hello@shoppeheirloom.com